Privacy Policy

1. Introduction

At CheckAIX, we understand the sensitive nature of health information. This Privacy Policy outlines our commitment to protecting your data while providing personalized AI health guidance.

CheckAIX is committed to the responsible handling of personal information in accordance with applicable privacy and data protection laws. This Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered health companion service.

2. Types of Data Collected

We collect several types of information to provide and improve our AI health services:

2.1 Health Information

Health concerns and symptoms you share during conversations
Medical history you voluntarily provide
Test results you upload for interpretation
Medications and treatments you discuss

2.2 Account Information

Name and contact details
Authentication credentials
Demographic information relevant to health recommendations
Payment information (processed securely through our payment providers)

2.3 Usage Data

Interaction patterns with our AI
Features and services accessed
Time spent using different aspects of our service
Device information and technical identifiers

3. Purpose of Data Collection

We collect and process your data for the following purposes:

3.1 Service Provision

Delivering personalized health recommendations and insights
Remembering your conversation history for contextual understanding
Interpreting medical test results you share
Authenticating your identity and maintaining account security

3.2 Service Improvement

Training our AI to better understand health concerns
Identifying patterns to improve recommendation accuracy
Enhancing user experience based on usage patterns
Developing new features based on identified needs

3.3 Legal and Regulatory Compliance

Meeting healthcare data handling requirements
Responding to valid legal requests when required by law
Maintaining records as required by applicable regulations
Protecting our rights and preventing fraudulent activity

4. Data Sharing Practices

We limit sharing of your information to specific circumstances:

4.1 Service Providers

Cloud infrastructure providers who host our services
Analytics partners who help us improve our service (with anonymized data)
Payment processors who handle subscription transactions

All service providers are bound by strict data protection agreements.

4.2 Legal Requirements

When required by valid court orders or subpoenas
To protect our rights, privacy, safety, or property
To investigate, prevent, or take action regarding illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified via email and/or prominent notice on our website.

4.4 With Your Consent

When you have explicitly agreed to share specific information
In ways described at the time we request consent

We DO NOT:

Sell personal information to third parties
Share your health data with advertisers
Use your conversations for targeted advertising

5. User Rights

You have significant rights regarding your personal data:

5.1 Access Rights

View what personal data we have collected about you
Download a copy of your data in a structured, machine-readable format

5.2 Correction Rights

Update inaccurate information in your profile
Correct errors in your health information or history

5.3 Deletion Rights

Request deletion of your account and associated data
Remove specific conversations or uploaded documents

5.4 Processing Limitation

Restrict how we process your data in certain circumstances
Object to automated decision-making and profiling

5.5 Consent Management

Withdraw previously given consent
Update communication preferences at any time

To exercise these rights, please contact our Privacy Team at privacy@checkaix.com or use the privacy controls in your account settings.

6. Data Security Measures

We implement robust security measures to protect your data:

6.1 Technical Safeguards

End-to-end encryption for data transmission
At-rest encryption for stored data
Multi-factor authentication options
Regular security testing and vulnerability scanning

6.2 Organizational Controls

Staff training on data protection and security
Limited access to personal data on a need-to-know basis
Vendor security assessment and monitoring
Incident response procedures

6.3 Compliance Framework

HIPAA-compliant data handling for health information
Regular security audits and assessments
Data protection impact assessments for new features
Continuous monitoring for suspicious activity

7. Data Retention

We retain your data for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Specifically:

Account information: Retained while your account is active
Conversation data: Stored to provide continuity in health recommendations
Payment information: Kept as required by financial regulations
Usage data: Retained for service improvement purposes

You can request deletion of your data at any time through your account settings or by contacting our Privacy Team.

8. International Data Transfers

As a global service, your data may be processed in countries with different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place through:

Standard contractual clauses
Data processing agreements
Privacy Shield certification (where applicable)
Adequacy decisions for certain jurisdictions

9. Children's Privacy

CheckAIX is designed for users 18 years and older. We do not knowingly collect information from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@checkaix.com.

10. Contact Information

If you have questions, concerns, or requests regarding your personal data:

Privacy Officer: privacy@checkaix.com

Mailing Address: [CheckAIX Physical Address]

Phone: [Privacy Support Phone Number]

We aim to respond to all inquiries within 30 days.

For urgent matters related to data access or security, please contact us immediately at privacy-urgent@checkaix.com.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

Email notifications (for registered users)
Notices on our website
In-app notifications

The "Last Updated" date at the top of this policy indicates when it was most recently revised.

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