Privacy Policy

Last Updated: March 20, 2025

1. Introduction

At CheckAIX, we understand the sensitive nature of health information. This Privacy Policy outlines our commitment to protecting your data while providing personalized AI health guidance.

CheckAIX is committed to the responsible handling of personal information in accordance with applicable privacy and data protection laws. This Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered health companion service.

2. Types of Data Collected

We collect several types of information to provide and improve our AI health services:

2.1 Health Information

  • Health concerns and symptoms you share during conversations
  • Medical history you voluntarily provide
  • Test results you upload for interpretation
  • Medications and treatments you discuss

2.2 Account Information

  • Name and contact details
  • Authentication credentials
  • Demographic information relevant to health recommendations
  • Payment information (processed securely through our payment providers)

2.3 Usage Data

  • Interaction patterns with our AI
  • Features and services accessed
  • Time spent using different aspects of our service
  • Device information and technical identifiers

3. Purpose of Data Collection

We collect and process your data for the following purposes:

3.1 Service Provision

  • Delivering personalized health recommendations and insights
  • Remembering your conversation history for contextual understanding
  • Interpreting medical test results you share
  • Authenticating your identity and maintaining account security

3.2 Service Improvement

  • Training our AI to better understand health concerns
  • Identifying patterns to improve recommendation accuracy
  • Enhancing user experience based on usage patterns
  • Developing new features based on identified needs

3.3 Legal and Regulatory Compliance

  • Meeting healthcare data handling requirements
  • Responding to valid legal requests when required by law
  • Maintaining records as required by applicable regulations
  • Protecting our rights and preventing fraudulent activity

4. Data Sharing Practices

We limit sharing of your information to specific circumstances:

4.1 Service Providers

  • Cloud infrastructure providers who host our services
  • Analytics partners who help us improve our service (with anonymized data)
  • Payment processors who handle subscription transactions

All service providers are bound by strict data protection agreements.

4.2 Legal Requirements

  • When required by valid court orders or subpoenas
  • To protect our rights, privacy, safety, or property
  • To investigate, prevent, or take action regarding illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified via email and/or prominent notice on our website.

4.4 With Your Consent

  • When you have explicitly agreed to share specific information
  • In ways described at the time we request consent

We DO NOT:

  • Sell personal information to third parties
  • Share your health data with advertisers
  • Use your conversations for targeted advertising

5. User Rights

You have significant rights regarding your personal data:

5.1 Access Rights

  • View what personal data we have collected about you
  • Download a copy of your data in a structured, machine-readable format

5.2 Correction Rights

  • Update inaccurate information in your profile
  • Correct errors in your health information or history

5.3 Deletion Rights

  • Request deletion of your account and associated data
  • Remove specific conversations or uploaded documents

5.4 Processing Limitation

  • Restrict how we process your data in certain circumstances
  • Object to automated decision-making and profiling

5.5 Consent Management

  • Withdraw previously given consent
  • Update communication preferences at any time

To exercise these rights, please contact our Privacy Team at privacy@checkaix.com or use the privacy controls in your account settings.

6. Data Security Measures

We implement robust security measures to protect your data:

6.1 Technical Safeguards

  • End-to-end encryption for data transmission
  • At-rest encryption for stored data
  • Multi-factor authentication options
  • Regular security testing and vulnerability scanning

6.2 Organizational Controls

  • Staff training on data protection and security
  • Limited access to personal data on a need-to-know basis
  • Vendor security assessment and monitoring
  • Incident response procedures

6.3 Compliance Framework

  • HIPAA-compliant data handling for health information
  • Regular security audits and assessments
  • Data protection impact assessments for new features
  • Continuous monitoring for suspicious activity

7. Data Retention

We retain your data for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Specifically:

  • Account information: Retained while your account is active
  • Conversation data: Stored to provide continuity in health recommendations
  • Payment information: Kept as required by financial regulations
  • Usage data: Retained for service improvement purposes

You can request deletion of your data at any time through your account settings or by contacting our Privacy Team.

8. International Data Transfers

As a global service, your data may be processed in countries with different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Data processing agreements
  • Privacy Shield certification (where applicable)
  • Adequacy decisions for certain jurisdictions

9. Children's Privacy

CheckAIX is designed for users 18 years and older. We do not knowingly collect information from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@checkaix.com.

10. Contact Information

If you have questions, concerns, or requests regarding your personal data:

Privacy Officer: privacy@checkaix.com

Mailing Address: [CheckAIX Physical Address]

Phone: [Privacy Support Phone Number]

We aim to respond to all inquiries within 30 days.

For urgent matters related to data access or security, please contact us immediately at privacy-urgent@checkaix.com.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notifications (for registered users)
  • Notices on our website
  • In-app notifications

The "Last Updated" date at the top of this policy indicates when it was most recently revised.